Where possible, we try to auto-fill your journeys based upon your regular journey patterns. After this you should contact Customer Services. You can self-complete 3 journeys online in a 28-day period. If you don't then complete your journey by confirming in your online account, we will charge a £25 incomplete journey charge. If you do not tap in or out, this will generate an incomplete journey which we will notify you of by email. We strongly advise that a Flexi Season ticket is not used in combination with pay-as-you-go and customers should obtain a separate smartcard for these products. Train tickets and season tickets can also be stored on your smartcard with pay-as-you-go, except a Flexi Season ticket. You can break your journey, but please remember to tap out and tap back in again when you resume your journey.
You must always tap in at the start and tap out at the end of your journey so we can charge you the right fare. You need to just tap in and tap out on yellow smartcard readers on the ticket gates or platform validators for the journeys you make and at the end of the day you’ll be charged the best walk-up fare.
How to get pay-as-you-go if you already use a Flexi Season ticket on your GWR smartcard If you added pay-as-you-go to an existing smartcard, you will normally be able to use pay-as-you-go within two hours.Choose if you want to order a new smartcard or add pay-as-you-go to an existing smartcard from the dropdown menu.How to get pay-as-you-go if you already have a GWR account You will receive your pay-as-you-go smartcard within five working days.Enter your details and submit your form.Login to your GWR account or select 'GWR pay-as-you-go' when you're logged in.Ordering your pay-as-you-go smartcard How to get pay-as-you-go if you don't have a GWR account
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